Protection & Privacy:
We collect information
about you for 2 reasons: firstly, to process your order and
second, to provide you with the best possible service..
The type of information we will collect about you includes:
your name address phone number email address credit/debit
card details. We will never collect sensitive information
about you without your explicit consent. You can check the
information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie"
which would be stored on your browser. You can usually modify
your browser to prevent this happening. The information collected
in this way can be used to identify you unless you modify
your browser settings.
If you have any questions/comments about privacy, you should
/ DAMAGED: If goods arrive in a damaged /defective
condition you must notify us within 7 days of date of delivery.
PROCEDURE: Please call or email us with your problem
and we will look into the problem immediately, we are fair
and quick to sort out problems...as quick as we can be...
adequate shipping insurance cover
items sent in error
If the goods
are returned and found not to be defective and in full working
order, they will be returned to you and you will then be charged
for any administration and return carriage costs.
items carefully and return the same to us. If an item is sealed
upon receipt it will only be accepted for return if it has
a manufacturers fault. Items that are sealed and have no faults
cannot be returned as once the seal is broken it cannot be
accepted for copyright reasons.
ADDRESS: After calling or emailing us about your complaint
we would then ask you to mark the package as follows: RETURNS
DEPARTMENT Know How Records, 3 Buck Street, Camden,
London, NW1 8NJ (uk) Please also include a covering letter
explaining the reason for return and your requirements. There
is no need to return the whole order if only one item is incorrect
LEGAL REQUIREMENTS: We would remind you that once you
have notified us of your desire to return an order there is
a legal requirement for you to take good care of the goods.
You must also return the goods to us at your cost to our returns
department and we advise you to ensure the goods are adequately
packaged and insured during their return journey.
1. LIABILITY : Know How Records accepts
no responsibility for fraudulent credit card transactions
that may occur as a result of credit card details being placed
on the internet.
DETAILS : Know How Records can be contacted at 3 Buck
Street, Camden, London, NW1 8NJ
Our e-mail address is [email protected] & our
web address is www.knowhowrecords.co.uk Tel. 020 7267 1526
Shop opening hours are Mon-Sat 12:00-8:00pm & Sun 12:00-6:00pm.
Office hours are between 2.00 pm and 11.00 pm.
ORDER : We make every effort to ensure the vinyl/goods
we supply are of the highest quality, reach you in original/good
condition, and are delivered promptly as stated on our website.
PURCHASING FROM US : By submitting your order, you
are offering to buy the goods and allowing us to use your
personal details for the purposes of supplying said goods
(including passing your personal details onto couriers &
other subcontractors). Personal details can be removed from
our database by written request. If you have submitted your
email address to our email marketing system you may remove
your details by sending an e-mail to [email protected]
stating "Remove me from your list" in the subject
heading . No property or title of the goods shall pass from
Know How Records to the customer until payment has been received
AVAILABILITY OF GOODS : All records displayed on the
site are in stock although very occassionally if we get down
to the last ones they go missing, if this happens you will
be notified straight away and the meony will be credited back
to your account as soon as possible.
CARDS : Credit, debit & charge cards are all accepted
However, we reserve the right to deliver only to the cardholders
billing address. If you are requesting an alternative delivery
address please state this on your order, along with your card
registered address. You may be asked to provide us with proof
of your address at anytime. If you refuse to provide us with
this evidence, your order will be cancelled. This is to prevent
credit card fraud. If you are using a credit card not belonging
to yourself, you must give the cardholder's full name and
address & tel no. We will then contact the cardholder
to obtain approval. Use of stolen credit cards will result
in the appropriate police/authority being notified and we
do take court action in all cases.
DRAFTS, BUILDING SOCIETY CHEQUES, POSTAL ORDERS & DIRECT
MONEY TRANSFERS : The above payment methods are acceptable
where agreed beforhand with Know How Records.
: All records are mailed in strong cardboard envelopes
and are all sent by 1st class or recorded / specialdelivery.
All other orders are shipped in appropriate strong packaging.
We advise you to ensure somebody be present at the delivery
address when the reocrd are likely to be delivered. As soon
as the goods are delivered and signed for they become your
TIMES : All delivery dates given are only estimates.
If the order is recorded or special delivery we can track
your parcel if lost.
CHARGES : Will be calculated by our shopping basket
automatically for online orders. If your order is returned
to us undelivered due to circumstances beyond our control
you will be held responsible for all re-shipping costs.
UK CUSTOMERS : If your goods do not arrive within 7
working days please call or e-mail us to confirm your order
has been shipped and that we have your correct delivery address
details. Normal delivery time after dispatch is approximately
1 - 2 days.
CUSTOMERS : If your goods do not arrive within 28 days
of dispatch first contact us to confirm that your order has
been shipped and that we have your correct delivery details.
We can not investigate lost or missing parcels until 28 days
DUTY & TAXES : It is your responsibility as the
customer to pay all applicable customs fees and taxes for
your country. If you refuse to pay these charges then your
order may be abandoned and you will lose your goods as well
as your money. These taxes are only applicable for non UK
& non European union countries.
We may refuse to take an order if, in the circumstances, we
feel you have given us false or mis-leading information which
,could/will be deemed as a commercial threat Know How Records.
We reserve the right to amend our terms and conditions at
any time without prior notification.
We do not distribute customer details or e-mail addresses
to third parties. Marketing e-mails are only sent to consenting
mailing list subscribers and your details can be removed at
any time. The views and opinions of Know How Records are not
to be taken necessarily as fact. Any contract between us and
you shall be governed by English law and the courts of England
and Wales shall have non-exclusive jurisdiction over the dispute.
All dealings, correspondence and contracts between us shall
be made or conducted in the English language.
SERVICES : If you are not happy with your order or
the service you have received you may contact our customer
services department by calling on 020 7267 1526 or e-mailing
us at [email protected]. We promise to reply promptly
and solve any problems you may have subject to UK law.
Our terms &
conditions do not affect any of your statutory rights.