Data Protection & Privacy:

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service..
The type of information we will collect about you includes: your name address phone number email address credit/debit card details. We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should e-mail us.

Our Returns Policy:

FAULTY / DAMAGED: If goods arrive in a damaged /defective condition you must notify us within 7 days of date of delivery.

RETURNS PROCEDURE: Please call or email us with your problem and we will look into the problem immediately, we are fair and quick to sort out problems...as quick as we can be...

returned ensuring adequate shipping insurance cover
items sent in error

If the goods are returned and found not to be defective and in full working order, they will be returned to you and you will then be charged for any administration and return carriage costs.

Package the items carefully and return the same to us. If an item is sealed upon receipt it will only be accepted for return if it has a manufacturers fault. Items that are sealed and have no faults cannot be returned as once the seal is broken it cannot be accepted for copyright reasons.

RETURNS ADDRESS: After calling or emailing us about your complaint we would then ask you to mark the package as follows: RETURNS DEPARTMENT Know How Records, 3 Buck Street, Camden, London, NW1 8NJ (uk) Please also include a covering letter explaining the reason for return and your requirements. There is no need to return the whole order if only one item is incorrect or faulty.

YOUR LEGAL REQUIREMENTS: We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. You must also return the goods to us at your cost to our returns department and we advise you to ensure the goods are adequately packaged and insured during their return journey.

Terms & Conditions:

1. LIABILITY : Know How Records accepts no responsibility for fraudulent credit card transactions that may occur as a result of credit card details being placed on the internet.

2. CONTACT DETAILS : Know How Records can be contacted at 3 Buck Street, Camden, London, NW1 8NJ
Our e-mail address is [email protected] & our web address is www.knowhowrecords.co.uk Tel. 020 7267 1526 Shop opening hours are Mon-Sat 12:00-8:00pm & Sun 12:00-6:00pm. Office hours are between 2.00 pm and 11.00 pm.

3. YOUR ORDER : We make every effort to ensure the vinyl/goods we supply are of the highest quality, reach you in original/good condition, and are delivered promptly as stated on our website.

4. PURCHASING FROM US : By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying said goods (including passing your personal details onto couriers & other subcontractors). Personal details can be removed from our database by written request. If you have submitted your email address to our email marketing system you may remove your details by sending an e-mail to [email protected] stating "Remove me from your list" in the subject heading . No property or title of the goods shall pass from Know How Records to the customer until payment has been received in full.

5. AVAILABILITY OF GOODS : All records displayed on the site are in stock although very occassionally if we get down to the last ones they go missing, if this happens you will be notified straight away and the meony will be credited back to your account as soon as possible.

6. CREDIT/DEBIT CARDS : Credit, debit & charge cards are all accepted .
However, we reserve the right to deliver only to the cardholders billing address. If you are requesting an alternative delivery address please state this on your order, along with your card registered address. You may be asked to provide us with proof of your address at anytime. If you refuse to provide us with this evidence, your order will be cancelled. This is to prevent credit card fraud. If you are using a credit card not belonging to yourself, you must give the cardholder's full name and address & tel no. We will then contact the cardholder to obtain approval. Use of stolen credit cards will result in the appropriate police/authority being notified and we do take court action in all cases.

7. BANKERS DRAFTS, BUILDING SOCIETY CHEQUES, POSTAL ORDERS & DIRECT MONEY TRANSFERS : The above payment methods are acceptable where agreed beforhand with Know How Records.

8. SHIPPING : All records are mailed in strong cardboard envelopes and are all sent by 1st class or recorded / specialdelivery. All other orders are shipped in appropriate strong packaging. We advise you to ensure somebody be present at the delivery address when the reocrd are likely to be delivered. As soon as the goods are delivered and signed for they become your responsibility.

9. SHIPPING TIMES : All delivery dates given are only estimates. If the order is recorded or special delivery we can track your parcel if lost.

10. SHIPPING CHARGES : Will be calculated by our shopping basket automatically for online orders. If your order is returned to us undelivered due to circumstances beyond our control you will be held responsible for all re-shipping costs.

11. UK CUSTOMERS : If your goods do not arrive within 7 working days please call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details. Normal delivery time after dispatch is approximately 1 - 2 days.

12. OVERSEAS CUSTOMERS : If your goods do not arrive within 28 days of dispatch first contact us to confirm that your order has been shipped and that we have your correct delivery details. We can not investigate lost or missing parcels until 28 days have elapsed.

13. IMPORT DUTY & TAXES : It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK & non European union countries.
We may refuse to take an order if, in the circumstances, we feel you have given us false or mis-leading information which ,could/will be deemed as a commercial threat Know How Records. We reserve the right to amend our terms and conditions at any time without prior notification.
We do not distribute customer details or e-mail addresses to third parties. Marketing e-mails are only sent to consenting mailing list subscribers and your details can be removed at any time. The views and opinions of Know How Records are not to be taken necessarily as fact. Any contract between us and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over the dispute. All dealings, correspondence and contracts between us shall be made or conducted in the English language.

14. CUSTOMER SERVICES : If you are not happy with your order or the service you have received you may contact our customer services department by calling on 020 7267 1526 or e-mailing us at [email protected]. We promise to reply promptly and solve any problems you may have subject to UK law.

Our terms & conditions do not affect any of your statutory rights.